Returns & Refunds

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30-day guarantee

If you're not happy with your order, contact us within 30 days of delivery and we'll make it right — a replacement or a refund, your choice.

How to start a return

• Email us via the contact page with your order number and what went wrong.
• We'll respond within 1–2 business days with next steps.
• Refunds are issued to your original payment method once approved.

Hygiene note

For health and safety reasons, opened or used oral-care and personal-care items may not be eligible for physical return, but we'll still work with you under the guarantee if a product arrives damaged, defective, or not as described.

Damaged or wrong item

If your order arrives damaged or incorrect, send a photo and we'll ship a replacement at no cost to you.

This is a starter policy template — adjust the window, conditions, and process to match how you actually run returns before launch.